F - Return of a product with the receipt
- 04 Aug 2023
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F - Return of a product with the receipt
- Updated on 04 Aug 2023
- 1 Minute to read
- Print
- DarkLight
- PDF
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Click on the button "Controlled return". This action informs the software that the products will be returned to stock. Tap the barcode on the ticket or manually enter the sale number.
Tip:
If the customer has lost his ticket but is part of the customer file, you can find the sales ticket in the history of his customer file.
When a return is made, it is strongly advised to link the return to a customer file in order to be able to trace the return in the case of the issuance of a credit note which will be kept in the "Outstanding" tab of the customer record.
Select the product(s) to be returned (a quantity must be indicated, even if the purchase involved only one item).
The product returns to the stock (if the sale has been associated with a customer, the latter automatically goes up on the sales screen and in the customer's history).
Proceed to an exchange, a refund or a credit note creation.
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